Frequently Asked Questions
Everything you need to know about shopping at Luxo Living
What are your shipping costs and delivery times?
Shipping costs are calculated at checkout based on your location and order size. Most orders are processed within 1-2 business days, with standard delivery taking 3-7 business days depending on your region.
Do you offer a warranty on your furniture and home goods?
Yes, all Luxo Living products come with a standard 12-month warranty against manufacturing defects. Some specific items may feature extended warranties as noted on their product pages.
What is your return policy?
We offer a 30-day change of mind return policy. Items must be in their original, unassembled packaging to be eligible for a refund, minus any shipping and restocking fees.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options including Afterpay and Zip Pay.
Is assembly required for your furniture items?
Many of our items are flat-packed to ensure safe and affordable shipping. Detailed assembly instructions and necessary hardware are included in every box to make the process as simple as possible.