Returns & Exchanges
At Luxo Living, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for most items in our collection. If your new furniture doesn't perfectly fit your space, our team is here to assist with a seamless return or exchange process.
Initiate Your Request
Log in to your account or visit our returns portal with your order number and email address to select the items you wish to return.
Receive Authorization
Our customer care team will review your request within 48 hours and provide a Return Merchandise Authorization (RMA) along with detailed shipping instructions.
Pack and Ship
Securely pack the items in their original packaging and attach the provided shipping label before dropping the package off at an authorized carrier location.
Inspection and Refund
Once your return arrives at our warehouse and passes quality inspection, we will process your refund or store credit within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing